Posts in Marketing Industry/Trends
Why Clients End Their Agency Relationships + Why Agencies Think They Do

After surveying over 300 marketers on both the Agency and Client side, we were able to determine that there is a disconnect between why Clients fire Agencies, and why Agencies think they are fired. By pointing out this misunderstanding, both parties may be able to communicate better to salvage relationships or grow from the feedback. 

Dissatisfaction with an Agency’s value is the number one reason why a Client ends an Agency relationship. But do Agencies know this? 

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My Journey in Navigating the World of Agency Growth: It's Not Just Business, It's  Personal

After over 20 years in the agency marketing world, Rhonda Beckmann, the SVP, Growth of Setup, shares her advice about what it takes to work in sales. In my career, I have discovered what separates the everyday salesperson from top-tier growth talent. It's not always a strategy that can be articulated, as most are just being their authentic selves. However, these inherent qualities are what make them stand out:

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A Leader’s Guide to Appreciating Your Team 

At Setup, we conduct frequent Agency Assessments where we interview Client partners and Agency teams to assess the strengths, weaknesses, opportunities, and threats of our Agency partners. It really helps shine a light on why our partners are so awesome, but it also gives us insight into what Clients are prioritizing in their partnerships and what helps retain a happy and effective Staff. 

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5 Ways to Prove Marketing’s Value to the C-Suite

Why is Marketing always first on the chopping block when it comes to budget cuts? 

Because of soft metrics that are harder to track and “fluffy” language, Marketing can be overlooked by executives who don’t understand its value and overall contribution to success. 

Marketers are advocating for themselves more easily using analytics, but what other methods could CMOs, VPMs, Marketing Managers, and any Marketer in an organization use to get the C-Suite on the same page?

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Hiring The Wrong Agency Is A Fireable Offense

As marketers, it is clear that finding the right marketing agency to provide additional capacity or capability is crucial to achieving our business goals; however, the process of selecting the perfect agency can be overwhelming and time-consuming. Clients often inherit agency relationships that may no longer be the best fit or have become stale, leading them to consider a change. 

When faced with this laborious task, you may ask yourself: Where to begin when looking for a new agency? Or wonder if your team is making the right decision.

Let’s explore some of the major challenges to finding a great marketing agency and how to overcome them.

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Priorities of a CMO

The Setup CMO Spotlight series highlights high achieving marketing executives from different industries. After over 70 interviews with leaders at brands like Papa Johns, HEINEKEN, Randstad, NCR, and more, we’ve found that, despite each leader’s individual career journey and siloed industry, many CMOs and marketing professionals share the same priorities and outlook. Here are their thoughts!

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