Ad Age Feature | The Setup 2022 Marketing Relationship Survey
For the past four years, Setup has conducted a Marketing Relationship Survey to take the pulse on how Companies (Brands/Clients) and Marketing Agencies operate and work together. Because we live in the space between Brands and Agencies, we are in a unique position to bridge any gaps - in communication, work style, work needs, and more. In that vein, we’re excited to share the results of this year’s survey to provide insight and perspective on the current state of Agency-Client relationships.
If we had to sum up what we learned this year, it would be that Brands are even less satisfied with their primary Agency than they were in 2021. The status of the Client/Agency relationship in 2022 is that it is a mess! For example, Agencies think that Clients end relationships with their Agency most frequently due to Budget Cuts, when the real reason is the Lack of a Strategic Approach, among several others.
Read our full post about the results here.
Read the Ad Age article here.
Over the past year, we’ve watched the following patterns emerge across seemingly unrelated sectors: rising consumer expectations, demand for authenticity, growing complexity, and the tension between automation and human connection.
We interviewed multiple marketers from an array of industries in our blogs below, and we discovered consistent trends across the board. Check out all of our industry blogs throughout 2025 from leaders at Blackbaud, Hiscox USA, Mimedx, MONPURE, Kimberly-Clark Professional, and more.